Lets patch things up!! (week 12)

 

I like to consider myself a problem solver… or at least in most cases. I am a firm believer that if there is a problem, attempt to solve it before saying "I can’t do this". However, I’m starting to question some of my problem-solving skills when it comes to troubleshooting networks and computers. Let’s face it computers and networks are a bit more complicated than troubleshooting issues with a radio or tv. Just recently I had issues with my computer failing to update. Despite my uncertainty, I tried to trouble shoot it and fix the problem myself… unfortunately, that was unsuccessful, and I ended up deleting an important system application… I had to revert back to a previous back up in order to fix it. But that didn’t fix my problem, I still needed to reach out to windows support for help. Anyway, the moral of the story is it’s okay to reach out for help if you ever feel uncertain about troubleshooting. We can still learn from asking for help.

But if you want to try it yourself there are a few basic steps to guide you along your way:

  •            Collect information about what’s happening, note any symptoms/problems. If you are helping someone else, ask them various yes or no questions to help narrow it down. Additionally, try to replicate the issue so you can see for yourself.
  •           Develop a theory based on the information gathered
  •            Before validating or trying your theory, go over the pros and cons of what could happen if your theory is not correct, or what effects it will have on the network/computer
  •            Once you have made it this far, develop your plan of action
  •            Put your plan to work
  •            Then verify that it worked and everything is functioning properly

If this is not something you feel comfortable doing then please ask for assistance. DISCLAIMER: This is not meant to be a step by step or a 'how to' but used as a guide or outline while working through the problem!

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